Shipping policy

Shipping Policy

At SoleVault, we aim to get your premium socks to you as quickly as possible.

UK Shipping

Standard delivery: £3.99

Free UK delivery on orders over £50

Dispatched within 1–2 business days

Delivered via Royal Mail Tracked 48 (2–3 working days)

Tracking number provided by email once dispatched

International Shipping

Flat rate: £5.99 worldwide

Dispatched within 1–2 business days

Delivery times vary by destination (7–21 days typical)

Tracked where available — tracking details emailed

Processing & Dispatch

Orders placed before 2pm GMT Monday–Friday are usually dispatched same day.

Orders placed after 2pm or on weekends/bank holidays are dispatched the next business day.

Pre-order or backordered items will have estimated dispatch dates shown on the product page.

Customs & Duties (International Orders)

All international orders are shipped DDU (Delivered Duty Unpaid).

Any import duties, taxes, or customs fees are the responsibility of the customer and paid upon delivery.

We are not liable for these charges — they vary by country.

Order Confirmation & Tracking

You'll receive an order confirmation email immediately after purchase.

Once dispatched, a shipping confirmation email with tracking (where available) will be sent.

Lost or Delayed Packages

If your order hasn't arrived within the estimated time, contact us at [your email] with your order number.

We'll investigate and resolve any issues promptly.

We pack every order with care to ensure your SoleVault socks arrive in perfect condition.

Questions? Email us at support@solevault.co — we're here to help!

Thank you for shopping with SoleVault.